3 Keys to Digital Waiver Success

Do you have participants or guests that show up onsite and need to sign a Release of Liability waiver or other important documents prior to engaging in an event or activity? Then you’ll appreciate WaiverSign’s built in kiosk functionality which helps facilitate those types of in-person signing experiences. This is just one of the many ways that you can leverage WaiverSign to gather required signatures.

Created with the customer experience in mind, WaiverSign efficiently guides the user through the signing process, all while anticipating the potential real-life scenarios that could creep in and draw someone’s attention away from completion.

The normal signing process in WaiverSign, which a guest would experience before arriving onsite, allows them to take as much time as they need to read the document, add their required information and details to the form, and then agree to and apply their signature to the document.

When the signing process is accessed through KIOSK-MODE, onsite at your business, a built in timer is added which automatically restarts the signing process if there is 20 seconds of inactivity. Before restarting, a modal pops up asking the signer if they need more time. A simple click of a button allows them to continue, but if there’s no response from the user, back to the beginning it goes. This is important for two reasons. First, it provides a better user experience for the next guest, and perhaps more importantly, it removes any sensitive personal information that the previous user may have entered on the screen.

In addition to WaiverSign’s built-in digital waiver kiosk functionality, you also can also use it in conjunction with any number of downloadable kiosk applications built specifically for tablets, such as Kiosk Pro for iOS devices, or Kiosk Browser for Android. These applications allow you to lock down your tablet so the user is unable to surf the internet using your device.

Keep in mind, if you ever need to make updates to your document, the fact that it’s being accessed through KIOSK-MODE   or a kiosk application won’t affect anything. You’ll simply log into your WaiverSign account through your web browser, make the necessary updates to your document, and then save and re-publish. The next person that signs that document will see the updates that you made.

Gone are the days of searching hopelessly through piles of papers, stacked up in boxes, in some musty old barn or basement. Finding a PDF copy of a signed waiver couldn’t be easier with WaiverSign’s built in waiver location features.

Collecting signatures from customers and guests is usually about protecting the interests of your company. Working with a qualified lawyer, who can draft the proper wording you need is important, but finding a waiver, should you ever need to, will be just as important in protecting your assets.

WaiverSign’s document retrieval system was built to be flexible, meaning you can leverage many different pieces of information to search for, find, and produce a document. First Name, Last Name, Email Address and Phone Number, among other things, can be used to find the personal info and document you need. Almost instantly, you could find and produce a signed document that would have potentially taken you hours to find, if not weeks, back in the old days of files and boxes.

WaiverSign also takes finding a waiver to a whole new level with Event Management functionality that most other systems don’t even consider. Many of WaiverSign’s clients have a single document that all of their customers or guests sign. Sometimes, however, they have a particular event or activity, such as a ‘fun run’ or group activity, that they need to keep track of as a single signing group. A unique signing link can be generated and shared with a large group of people. Then all the people who sign a document using that link will be organized into a single, searchable group.

Event coordinators love this feature! It not only provides a convenient way to find and export an up-to-date list of signers, it also comes with a notification feature which lets the coordinator of that group know every time someone signs. Additionally, the coordinator has access to a live up-to-date list, which shows the name of everyone that has completed the signing process for that particular event. This is an invaluable tool that our clients simply can’t live without!