Jeremy Johnson, Marketing/Special Project Supervisor for Country Folks Superstore/Big Bear Axe Throwing in Cumming, GA took the time to fill out our WaiverSign 90 Day Customer Feedback Survey and what he said about how his check-in process has changed has really stuck with me. It’s an important topic that comes up time and time again when I’m talking with potential WaiverSign customers. Jeremy said,
WaiverSign's digital waivers bypassed a huge bottleneck in our check-in process, and we no longer have to manually file waivers. That's a huge win for a small business!
When you have customers that are waiting in line to check into your business it can cause some people to lose patience and get frustrated, which is not what you want to happen when someone has taken the time to visit your business. Having your customers sign waivers ahead of arriving at your business is truly one of the best features of going digital with your waivers. You can send the online waiver link in a confirmation or welcome email or you can place the digital waiver link on your website and direct your customers to sign there. You can really bypass the bottleneck and keep your customers happy and excited about visiting your business. The other part of his quote that rings true is the fact that,
By going digital with your waivers, you can stop manually filing the paper and then storing the paper. It’s a super simple process to go into your WaiverSign account and look up all of your waivers that have been signed. You can look them up by first and last name, email address or whatever piece of information works best for your business.
The CountryFolks Superstore/Big Bear Axe Throwing uses WaiverSign for their axe throwing, gun range, and children's parties and online waivers are available through their websites and in-store at their waiver kiosks. The facility is a retail/activity center hybrid. They have a retail boutique, gun store/range, arcade, axe throwing and even a barbecue restaurant on site. When you use the WaiverSign application you’re able to customize your online waivers to the different facets of your business. You can have an unlimited number of waiver templates and your monthly price stays the same at $10 per month, with 100 free waivers each month then $.10 per waiver after that billed on a monthly basis. We can also customize a package for non-profits or high volume businesses as well.
Jeremy also brought up another point as he filled out the survey which is another subject that comes up a lot in discussion.
Using a computer, phone or tablet to type your answers within the waiver instead of handwriting is so much easier.
We all know that some people specialize in chicken-scratch when it comes to their handwriting skills and by implementing WaiverSign you can bypass the chicken-scratch and have a legible source of information for your business and your future marketing needs. And as we all know, there is nothing more valuable than a legible and correct email address in this modern day and age.
Bypass the bottleneck and check out WaiverSign today.