Online waivers | Tree Limin' Extreme goes digital with WaiverSign

SALT LAKE CITY, UT, Sept. 18, 2019 – In early September 2019, the following announcement of a job opportunity opened up in the Caribbean: “Tree Limin' Extreme, LLC is seeking qualified candidates for the position of Zipline Guide at its park as well as an Office Manager located on St. Thomas, U.S. Virgin Islands.” This is good news for the island’s economy and for adventurous visitors who are returning to St. Thomas in the wake of now-historic hurricanes that pounded the island in 2017. Two years have passed since two category five storms attacked St. Thomas back to back.

Although the zip lines themselves were not damaged, 98 percent of the island’s infrastructure was, leaving tourist numbers dangling, said Julie Eaton Bryan. She, along with her husband Marc Bryan, opened Tree ‘Limin Extreme in 2012, and became the first zipline company in the U.S. Virgin Islands. At the time of the 2017 hurricanes, the company was serving close to 20,000 guests annually, and operating with a staff of 25 employees. The ziplines became operational again in November of 2018. Bryan said that visitors to the island are a welcome sign of the island’s recovery, which still has a few years to go.

In island culture, limin’ means to hang out. And this is what guests can do on their 400-square-foot platforms between ziplines. This exhilarating course was designed by a world-renowned contractor, Bradd Morse of Canopy Consulting Inc. Situated high in the rainforest of St. Peter Mountain, guests experience breathtaking views of Magen’s Bay, Jost van Dyke, Tortola and beyond. The park encompasses six ziplines, two sky bridges and acres of jungle. Guides are on hand to assuage fears and to give names to the diverse flora and fauna over which guests soar.

" Resmark’s online booking system and WaiverSign's digital liability solution has freed-up three staff members to focus efforts on customer service -- rather than on technical paperwork issues.

Its mission statement says: “It is the mission of Tree Limin’ Extreme to develop & maintain an outstanding reputation in the Virgin Islands and the eco-tour industry with the highest regard for safety and impeccable customer service.” As such the Bryans are active in the Association for Challenging Course Technology. Their guides are extensively trained and are First Aid Certified and trained in CPR.

Canopy Consulting Inc. also referred them to Resmark Systems, the Utah-based company that provides online booking and reservation software. Resmark also offers WaiverSign, a technology that enables businesses to effortlessly obtain signatures on digital release of liability waivers from clients. Bryan estimates that between Resmark’s online booking system along with the use of WaiverSign, she is freeing up at least three members of her staff to focus their efforts on customer service -- rather than on technical paperwork issues. WaiverSign calculates that a company that processes 8,000 waivers annually will save more than $5,000 from the cost of handling paper waivers when it comes to time, labor, tracking and materials. “We were Number 1 on Trip Advisor for some five years running until we had to close the park and no reviews were coming in. Our goal is to bounce back to the top and we need our talented staff to help us achieve this,” she said. For details on Tree Limin’ Extreme, LLC, please see: www.ziplinestthomas.com.